Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
BRAC University (BRACU)
Important: Please Read the APPLICANT HELPDESK USER MANUAL

All applicants are required to read the APPLICANT HELPDESK USER MANUAL before raising any ticket during the BRAC University admission period. This will help you understand how to report issues, track your requests, and communicate effectively with university officials.

👉 Access the manual here: https://bracu.atlassian.net/servicedesk/customer/kb/view/498925570

Thank you for your cooperation!

  1. BRAC University (BRACU)
  2. APPLICANT HELPDESK

APPLICANT HELPDESK

All applicant issues are tracked and managed here.
[Not applicable to currently enrolled BRAC University students]

Learn more about

  • Important: Please Read the APPLICANT HELPDESK USER MANUAL

Need to raise a request? Contact us.
Powered by Jira Service Management
{"xsrfToken":"4d7de260bc51965526e5631e9ce2e69e5ab4acae_lout","branding":{"id":"9","key":"aph","name":"APPLICANT HELPDESK","portalBaseUrl":"/servicedesk/customer/portal/9","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/9/78","theme":{"headerBGColor":"#fdfffe","headerLinkColor":"#292929","headerLinkHoverColor":"#000000","headerLinkHoverBGColor":"#000000","headerBadgeColor":"#000000"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/4263c9cd-0264-4316-bb31-bdc4f1230eca/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZWU3MTM1MS1kMWI3LTRkZGUtODI1Yi05ZDRkOWNmOWVjYTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQyNjNjOWNkLTAyNjQtNDMxNi1iYjMxLWJkYzRmMTIzMGVjYSI6WyJyZWFkIl19LCJleHAiOjE3NzA3NDM5MjYsIm5iZiI6MTc3MDc0MzMyNn0.PkADQyy6Bd5ZtRJSKBM7MOBSwFNK-yMJaOSmLh8BY5c&client=6ee71351-d1b7-4dde-825b-9d4d9cf9eca7&mode=fit","logoId":"4263c9cd-0264-4316-bb31-bdc4f1230eca","isLogoAvailable":true,"helpCenterTitle":"Welcome to Helpdesk","sharedPortalName":"BRAC University (BRACU)","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Helpdesk","sharedPortalName":"BRAC University (BRACU)","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/7e9c9ad2-8c41-412e-b4a3-5df4d75c995f/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZWU3MTM1MS1kMWI3LTRkZGUtODI1Yi05ZDRkOWNmOWVjYTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdlOWM5YWQyLThjNDEtNDEyZS1iNGEzLTVkZjRkNzVjOTk1ZiI6WyJyZWFkIl19LCJleHAiOjE3NzA3NDM5MjYsIm5iZiI6MTc3MDc0MzMyNn0.-oSBVgEP3Ny1H2MSZVg6uN7Y9PUdJP1jj7kkvNNZDB0&client=6ee71351-d1b7-4dde-825b-9d4d9cf9eca7&height=300&mode=fit","bannerMediaApiFileId":"7e9c9ad2-8c41-412e-b4a3-5df4d75c995f","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#0074e0","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"9","key":"aph","projectId":10008,"serviceDeskId":9,"name":"APPLICANT HELPDESK","description":"<p>All applicant issues are tracked and managed here.<br> <span class=\"error\">[Not applicable to currently enrolled BRAC University students]</span></p>","portalBaseUrl":"/servicedesk/customer/portal/9","reqTypes":[{"id":"77","name":"Submit your issue","descriptionHtml":"","callToAction":"Submit your issue","introHtml":"<p>All applicant issues are tracked and managed here. <span class=\"error\">[Not applicable to currently enrolled BRAC University students]</span></p>","icon":10870,"iconUrl":"https://bracu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10870","groups":[19],"key":""},{"id":"73","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://bracu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":19,"name":"General"}],"orderMapping":{"19":[77]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8af91ee7-a16d-3801-b866-647a955d1d49","appLinkName":"","appLinkUrl":"","spaceKey":"APH","spaceName":"Admission Portal Help","spaceUrl":"","isServer":false},"labels":[],"projectKey":"APPLICANT","serviceDeskId":9,"kbLinkDomainURLs":["https://bracu.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"APPLICANT","userLanguageHeader":"Important: Please Read the APPLICANT HELPDESK USER MANUAL","userLanguageMessageWiki":"<p>All applicants are required to read the APPLICANT HELPDESK USER MANUAL before raising any ticket during the BRAC University admission period. This will help you understand how to report issues, track your requests, and communicate effectively with university officials.</p>\n<p>\uD83D\uDC49 Access the manual here: <a href=\"https://bracu.atlassian.net/servicedesk/customer/kb/view/498925570\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://bracu.atlassian.net/servicedesk/customer/kb/view/498925570</a></p>\n<p>Thank you for your cooperation!</p>","defaultLanguageHeader":"Important: Please Read the APPLICANT HELPDESK USER MANUAL","defaultLanguageMessage":"All applicants are required to read the APPLICANT HELPDESK USER MANUAL before raising any ticket during the BRAC University admission period. This will help you understand how to report issues, track your requests, and communicate effectively with university officials.\n\n\uD83D\uDC49 Access the manual here: [https://bracu.atlassian.net/servicedesk/customer/kb/view/498925570|https://bracu.atlassian.net/servicedesk/customer/kb/view/498925570]\n\nThank you for your cooperation!","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZWU3MTM1MS1kMWI3LTRkZGUtODI1Yi05ZDRkOWNmOWVjYTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA3NDQ1MjYsIm5iZiI6MTc3MDc0MzMyNiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.oAoG4WT-q_q488z0F8dbGpCB6Dv3uLEYwWPID-Bc8pE","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"6ee71351-d1b7-4dde-825b-9d4d9cf9eca7","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"122b2d1c-ca4a-4e71-bba6-3b10ee19ab16","name":"Important: Please Read the APPLICANT HELPDESK USER MANUAL","categoryUrl":"https://bracu.atlassian.net/servicedesk/customer/portal/9/topic/122b2d1c-ca4a-4e71-bba6-3b10ee19ab16","lastUpdated":"1744258690475","createdAt":"1744199208902"}]}},"sharedPortal":{"name":"BRAC University (BRACU)","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://bracu.atlassian.net/wiki","kbLinkDomainURLs":["https://bracu.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=bracu","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"4d7de260bc51965526e5631e9ce2e69e5ab4acae_lout","baseUrl":"https://bracu.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://bracu.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"6ee71351-d1b7-4dde-825b-9d4d9cf9eca7","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"a724ab2e6afd44b79c6552f256ab42a9","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://bracu.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}